Return Window

You may initiate a return within 14 days from the date of delivery. The return window begins on the day your order is delivered to your shipping address.

Returns requested after the 14-day window will not be accepted. Please ensure you inspect your order upon arrival.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product is unused and in its original condition
• All tags, packaging, and accessories are included
• The product shows no signs of wear, damage, or alteration
• A valid proof of purchase (order invoice) is provided
• The return is initiated within the 14-day window

Non-Refundable Items

The following products are not eligible for refund:

• Items with visible signs of wear, damage, or use
• Customized or personalized pieces
• Products purchased during final sale or clearance events
• Underwear, swimwear, and other intimate apparel (hygiene reasons)
• Items returned without original tags or packaging

Refund Process

Once your return is received and inspected, we will process your refund. The refund process works as follows:

• Refunds will be issued to the original payment method used for the purchase
• You will receive a confirmation email once the refund is initiated
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider
• Shipping charges are non-refundable unless the return is due to our error

How to Initiate a Return

Follow these simple steps to initiate a return for a refund:

• Visit your account dashboard and select "My Orders"
• Choose the order and click "Request Return"
• Select the reason for return and any additional notes
• Pack the product securely in its original packaging
• Ship it back to us using the provided return label (if applicable)

Alternatively, you can email us at returns@anovra.com with your order ID and reason for return.

Return Shipping

• Free return shipping if the return is due to a manufacturing defect, wrong item, or our error
• Customer responsible for return shipping charges in case of change of mind or fit issues
• If a prepaid label is provided, the return shipping cost will be deducted from your refund amount

Defective or Damaged Products

If you receive a damaged or defective product, please report it within 48 hours of delivery with clear photos of the issue.

• We will arrange for a replacement or full refund at no extra cost
• Return shipping will be arranged and covered by us
• Please keep the original packaging for inspection purposes
• Contact our support team immediately with your order number and photos of the damage

Partial Refunds

In some cases, we may issue partial refunds for:

• Items that show signs of use or damage not caused by shipping
• Items returned with missing tags or packaging
• Late returns (items returned after the 14-day window)

Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions about refunds, returns, or exchanges, please reach out to our support team: