ANOVRA provides gift card issuance only and does not facilitate payment reimbursements. Returns and exchanges are accepted under the guidelines below.

1. Eligibility for Return/Exchange

• Returns or exchanges must be requested within 3 days of delivery.
• Items must be unused, unworn, and in the original packaging with all tags, labels, and the invoice.
• Products must be free of scratches, deformities, or damages.

2. Conditions for Return/Exchange

Incorrect or damaged products: A video must be provided showing the package from sealed tamper-proof bag to fully opened contents.

Sizing issues: A post-wear photo is mandatory for returns/exchanges.

Quality check: All return/exchange items are inspected by our team. Items failing to meet the above requirements will not be accepted and returned at the customer’s expense.

Exchange value differences:

• If the new product is higher in price than the original product, the customer must pay the difference at the time of initiating the exchange request.
• If the new product is lower in price, the customer will receive a gift card for the difference.
• Discounted values are not applicable for exchange. Exchanges will always be based on the actual product-to-product value (original product price).
• If a replacement product is unavailable, a gift card of the same value will be issued.

3. Gift Card Guidelines

• Gift cards are valid for 30 days and sent to the email used during purchase.
• Expired gift cards cannot be used or reimbursed.
• Return-related gift cards will be issued within 24 working hours after quality check.

4. Shipping & Handling for Return/Exchange

• If reverse pick-up is unavailable in your area, customers must use a local courier service, bearing the shipping charges.
• Returns/exchanges typically take 7–10 working days to reach our warehouse.